This Privacy Policy explains how we collect, use, store and share personal information when you visit Royal Reels, create or use an account, make payments, play games, use promotions or contact our support team.
The information we process depends on how you use our services and which account features are available to you.
Information We Collect
Identity and Verification Information
We may collect:
your full name, date of birth and country of residence
your residential address
identity documents such as a passport or driving licence
proof of address
information used to confirm age, identity or payment ownership
This information may be requested when it is needed for account security, verification or payment processing.
Contact and Account Information
Your account can include your email address, mobile number, username, encrypted login credentials, account preferences and records of account changes. We may also retain responsible gaming requests and messages exchanged with our support team.
Payment and Transaction Information
When you make a deposit or request a withdrawal, we may process:
payment method details
transaction amounts, dates and currencies
deposit and withdrawal history
payment status and transaction references
cryptocurrency wallet information where relevant
Some financial information may be collected or stored directly by payment providers used to complete the transaction.
Website and Gaming Activity
We may record technical and usage information such as IP address, approximate location, browser, operating system, device type, login and session records, pages used, games opened, promotion activity and technical error logs.
This information helps us operate the platform, investigate problems and identify unusual or unauthorised activity.
How We Use Personal Information
We may use personal information to:
create and manage your account
process deposits, withdrawals and other transactions
verify identity, age and account ownership
provide games, promotions and account features
respond to support requests and complaints
apply responsible gaming controls and account restrictions
detect fraud, abuse or unauthorised access
We may also use information to maintain website performance, resolve technical problems, manage disputes and send important account, security or payment notices. Promotional communications may be sent where permitted.
Cookies and Similar Technologies
We may use cookies, local storage and similar technologies to maintain sessions, remember preferences, support security and understand how our website is used.
Some cookies are necessary for core functions such as login and account security. Other cookies may support analytics, preferences or marketing where those features are used. You can manage cookies through your browser settings, although blocking essential cookies may affect parts of the website.
Sharing Personal Information
We do not treat your account information as public content. We may share personal information with service providers when this is necessary to operate Royal Reels or complete a requested service.
These providers can include:
payment processors and banking partners
identity and age-verification services
hosting and technical infrastructure providers
game and platform providers
fraud-prevention and security services
customer support and analytics services
We may also disclose information where necessary to respond to a valid legal request, protect a person from harm, investigate suspected misconduct or defend our rights.
Keeping Your Information Secure
We use technical and organisational measures designed to protect personal information from loss, misuse, alteration and unauthorised access. Our platform uses 256-bit SSL encryption to protect information transmitted between supported browsers and our systems.
You can help protect your account by:
using a unique password
protecting access to your registered email and phone
never sharing verification codes
signing out on shared devices
checking the website address before entering account details
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including account management, payment processing, security, dispute handling and record keeping.
Closing an account does not always result in the immediate deletion of every associated record. Some information may need to remain in restricted records or backups for an appropriate period.
Your Privacy Choices
Depending on the circumstances, you may be able to:
request access to personal information connected with your account
ask us to correct inaccurate or incomplete details
raise a concern about how information has been handled
request deletion where continued retention is no longer required
opt out of promotional communications
Some requests may require identity verification or may be limited by security, payment or record-keeping requirements.
Information About Minors
Royal Reels is for adults aged 18 and over. People under 18 are not permitted to register or gamble through our website.
We may request age or identity information where needed to confirm that an account holder meets the age requirement.
External Websites and Providers
Our website may contain links or services provided by other organisations. Those providers may have their own privacy policies and data-handling practices.
This Privacy Policy applies to personal information handled by Royal Reels and does not replace the privacy notices of independently operated services.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or data-handling practices change. The current version will be published on our website.
Contact Us About Privacy
If you have a privacy question, correction request or concern about personal information connected with your Royal Reels account, contact our support team by email.
Include your registered email address or username and a clear description of your request. Do not send your password, verification codes, complete payment credentials or unnecessary identity documents in your first message.